1. Who We Are
Matteos Pizzas Ltd is the data controller for your personal information. We operate 100+ restaurant locations across the UK and provide online ordering services via our website.
Company Details:
Matteos Pizzas Ltd
47 Carnaby Street, Soho, London, W1F 9PT
Company No. 07123456
Email: [email protected]
2. What Data We Collect
We collect personal data when you order with us, create an account, or contact us:
- Identity Data: Name, email address, phone number, date of birth
- Address Data: Delivery address, postcode, billing address
- Order Data: What you order, delivery preferences, special dietary requirements
- Payment Data: Payment method, transaction history (we never store card details â our payment processor does)
- Technical Data: IP address, browser type, pages visited, time spent
- Marketing Data: Your preferences for newsletters, offers, and promotional communications
- Cookies: Session IDs, preferences, analytics data
3. How We Use Your Data
We use your data for the following purposes:
- Processing and delivering your order
- Providing customer support
- Managing your loyalty account and rewards
- Sending order updates and tracking information
- Marketing and promotional communications (only if you've opted in)
- Improving our website and services (analytics)
- Complying with legal obligations
- Fraud prevention and security
4. Legal Basis for Processing
We process your data under the following legal bases under UK GDPR Article 6:
- Contract: Processing necessary to fulfil your order
- Consent: Marketing communications require your explicit consent
- Legal Obligation: Tax, food safety, and regulatory compliance
- Legitimate Interest: Fraud prevention, website improvement, customer service
5. Data Retention
We retain your data for as long as necessary:
- Order Data: 6 years (UK tax requirements)
- Account Data: Until you delete your account
- Marketing Preferences: Until you unsubscribe
- Cookies: Maximum 13 months
6. Who We Share Your Data With
We may share your data with:
- Payment Processors: To process your payments securely
- Delivery Partners: To deliver your order (address, phone, order details)
- Service Providers: Marketing platforms, analytics providers, email services
- Legal Authorities: When required by law or court order
All third parties are bound by strict data protection agreements and only process data as instructed.
7. Your Rights Under UK GDPR
You have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("Right to be Forgotten")
- Right to Restrict: Limit how we use your data
- Right to Portability: Receive your data in a standard format
- Right to Object: Opt out of marketing and certain processing activities
- Rights Related to Automated Decision Making: You have the right not to be subject to automated decisions that have a legal effect
To exercise any of these rights, email [email protected] with your request.
8. Cookies and Tracking
We use cookies for essential site functionality, analytics, and marketing. See our Cookie Policy for full details and opt-out instructions.
9. International Transfers
Your data is primarily stored and processed in the UK. If we transfer data outside the UK, we ensure appropriate safeguards under UK GDPR.
10. Data Security
We implement robust security measures:
- Encrypted data transmission (HTTPS)
- Secure payment processing
- Access controls and authentication
- Regular security assessments
- Employee data protection training
11. Children's Data
Our website is not intended for children under 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data immediately.
12. Changes to This Policy
We may update this Privacy Policy. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.
13. Contact & Complaints
For privacy questions or concerns:
Email: [email protected]
Address: 47 Carnaby Street, Soho, London, W1F 9PT
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we've breached your rights.